Your managers run inspections directly on site, with custom forms and photos, and generate a time-stamped PDF report to send to the client. A concrete sales argument to prove the quality of your services.
On site, the manager scans the site's QR code. Their PIN triggers the quality flow instead of clock-in: they fill in their checklist on their phone and take photos. Nothing to install, everything happens in the browser.
Each inspection produces a time-stamped PDF report with the answers and full-size photos. Sent to the client, it proves your professionalism and becomes a real loyalty lever, especially in cleaning and facilities.
All inspections are archived and filterable by client or by form, to track quality trends over time.
Almost every service company has a quality control protocol on paper. Very few actually apply it, and always for the same reasons: the checklist is a printed Word document, it gets filled in back at the office - so from memory - and the photos stay on the manager's phone. After three months, nobody fills them in anymore.
The problem is not willingness, it is the medium. A check that requires going back to the office to be entered does not survive a busy week.
The check is done on site, while walking around, from the phone. The manager scans the site QR code - the same one as the staff - enters their PIN, and the form opens directly. No app to open, no site to find in a list, no login. A short inspection takes two to three minutes.
You create as many forms as needed, with fields matching your services: star ratings, checkboxes, choice lists, free comments and photos. One form for offices, another for common areas, a third for a demanding client - each with its own criteria and its own order.
This is where the time-stamped photo changes the conversation. Each inspection generates a PDF report with the answers, ratings and full-page photos, along with the date and the inspector's name. You send it to the client as is: the debate stops being your word against theirs.
The same mechanism works the other way too - a dated, documented check also proves that you monitor the service, which carries a lot of weight when a contract comes up for renewal.
Inspections can be filtered by client, form and period. By comparing ratings for the same site over several months, you see a decline setting in before the client reports it - and you can compare it with the hours actually clocked on that site, which are often the cause.
Quality control is not an isolated module: it reuses the sites, QR codes and PINs already in place for GPS clock-in. There is nothing extra to configure, and nothing new to explain to teams.
When a staff member notices a problem during their intervention, they report it on their side via a report with a photo. You get both perspectives on the same site: the day-to-day view from the field, and the manager's view during inspections.
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